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Agency Benefits Officer section Account Manager Contacts

General Contact Information

The Program Promotion / Account Management department at Long Term Care Partners is dedicated to assisting Agency Benefits Officers. Below is the contact information for the department and an explanation of who to contact depending on your needs. You may also email your request to mmcnally@ltcpartners.com.

If your employees have questions or concerns, please have them contact us at 1-800-582-3337 (TTY: 1-800-843-3557) or email us us using our secure mail form.

 
Director
Joan Melanson, CLTC, LTCP
Director, Program Promotion
Phone: (603) 433-4572
Cell: (978) 335-1736
Fax: (603) 430-6475 or 1-800-632-3892
Email:
jmelanson@ltcpartners.com

General Administration
The below individuals are available for your assistance, to be contacted if:
  • You are unable to determine which Account Manager is the contact for your agency in the Find Your Account Manager section
  • You are unable to get in touch with your Account Manager and need immediate assistance
  • You have questions about scheduling a meeting, retirement seminar, and/or new hire orientation at your agency
  • You have questions about ordering FLTCIP Educational Materials for distribution at your agency
Maureen McNally, CLTC
Meeting Coordinator/Planner
Phone: (603) 433-4543
Fax: (603) 430-6475 or 1-800-632-3892
Email:
mmcnally@ltcpartners.com
Elizabeth Callahan, CLTC, LTCP
Project Coordinator
Phone: (603) 433-4560
Cell: (603) 498-5762
Fax: (603) 430-6475 or 1-800-632-3892
Email:
ecallahan@ltcpartners.com

Account Managers
Account Managers are the main points of contact for Agency Benefits Officers. The Account Managers listed below have each been designated agencies for which they are responsible. If you are unsure which Account Manager you should contact, visit the Find Your Account Manager section, or see the General Administration section above.
 
Beth O'Brien, CLTC, LTCP, CSA
Sr. Account Manager
Phone: (603) 433-4574
Cell: (603) 498-5446
Fax: (603) 430-6475 or 1-800-632-3892
Email:
bobrien@ltcpartners.com
Go to Beth O'Brien's agencies.
Bill Martin, CLTC
Sr. Account Manager
Phone: (603) 433-4576
Cell: (603) 828-2224
Fax: (603) 430-6475 or 1-800-632-3892
Email:
bmartin@ltcpartners.com
Go to Bill Martin's agencies.
Matt Piper, CLTC, LTCP
Account Manager
Phone: (603) 433-3894
Cell: (603) 828-3753
Fax: (603) 430-6475 or 1-800-632-3892
Email:
mpiper@ltcpartners.com
Go to Matt Piper's agencies.
Tom Bebbington, CLTC, LTCP
Sr. Account Manager
Phone: (603) 433-4577
Cell: (603) 498-5881
Fax: (603) 430-6475 or 1-800-632-3892
Email:
tbebbington@ltcpartners.com
Go to Tom Bebbington's agencies.

FLTCIP Presenters
FLTCIP Presenters travel to departments and agencies across the country, educating Federal Family members about the importance of long term care planning.
 
Annette Aleksa, CLTC, LTCP
FLTCIP Presenter
Phone: (603) 433-3786
Cell: (603) 969-0605
Fax: (603) 430-6475 or 1-800-632-3892

Dennis Lamare, CLTC, LTCP
FLTCIP Presenter
Phone: (603) 433-3879
Cell: (603) 828-2418
Fax: (603) 430-6475 or 1-800-632-3892

John Foley, CLTC
FLTCIP Presenter
Phone: (603) 433-3881
Cell: (603) 988-5861
Fax: (603) 430-6475 or 1-800-632-3892


1-800-LTC-FEDS (1-800-582-3337)  (TTY: 1-800-843-3557)

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The Federal Long Term Care Insurance Program is sponsored by the U.S. Office of Personnel Management, administered by Long Term Care Partners, LLC, and offered by:
John Hancock Life Insurance Company, Boston, MA
Metropolitan Life Insurance Company, New York, NY