Phone Number and Hours

You can reach Long Term Care Partners (LTCP), administrator of the Federal Long Term Care Insurance Program (FLTCIP), at:

1-800-LTC-FEDS (1-800-582-3337) TTY: 1-800-843-3557

LTCP regular hours of operation are Monday — Friday, 8 a.m. to 6 p.m., Eastern Time.

If you:

  • are interested in enrolling, press option 2
  • are calling to start a claim, discuss your plan of care, or about the status of your claim, press option 4 and then
    • press option 1 to start a claim or inquire on plan of care
    • press option 2 about a claim payment
    • press option 3 for claim mailing information
    • press option 4 for HireFamily contact information
    • press option 5 for assistance in managing informal care providers
    • press option 6 if you are calling about Asset Protection Unit (APU)
    • press option 7 for any other claim reason
  • are a current enrollee, have already applied, or need other assistance, press option 3 and then
    • press option 1 for billing inquiries
    • press option 2 for mailing information
    • press option 4 for claims
    • press option 3 for all other inquiries

International Callers

If you are calling from outside the United States, please use the steps below to contact us by phone:

  1. Locate your AT&T Direct Code
  2. Dial your code (you may have to speak to an operator) followed by: 1-800-582-3337*

* Note: Some countries may not allow toll-free calls. If you are unable to call using the toll-free number above, please dial the following number using the normal method you use to call the U.S.: 603-433-4589.