Changing Plan Coverage

Once enrolled in the Federal Long Term Care Insurance Program, you can request changes to your coverage at any time. Depending upon whether you're increasing or decreasing your options, you may have to go through the underwriting process again.

If you're changing plan options and are not sure whether you're increasing or decreasing coverage, please give us a call.

Keep in mind, you can only increase or decrease your coverage options to another option already offered by the Federal Program.
 

Decreasing Your Coverage Options

Decreasing your coverage options is easy to do and does not require any additional underwriting. If you would like to decrease your coverage options, you can initiate the process by:

• Calling our Customer Service Department at 1-800-582-3337 (TTY: 1-800-843-3557)
   
• Emailing your request using our secure mail form
   
• Mailing your request to:
  
  Long Term Care Partners, LLC
  PO Box 797
  Greenland, NH 03840-0797

If you request to decrease your coverage, the change will go into effect on the 1st day of the month following the date your request is received. If your request is received on the 1st day of the month, the change will go into effect on the 1st day of the following month.
 

Increasing Your Coverage Options

If you are increasing or adding more options / features to your coverage (such as moving from a Facilities-Only option to the Comprehensive option), you must go through the underwriting process. Certain medical conditions or combinations of conditions could prevent you from being able to upgrade your coverage.

To initiate a coverage increase from your current plan, you must submit a new application along with a written request to increase your coverage. Mail this information to:

Long Term Care Partners, LLC
PO Box 797
Greenland, NH 03840-0797

Increasing coverage options might require additional time depending on how the Underwriting process proceeds and whether or not we need additional medical information.

We strongly suggest you call one of our customer service representatives to assist you. You can reach them at the number at the bottom of this page.