Frequently Asked Questions

Online Accounts

1. Who can register for a Federal Long Term Care Insurance Program (FLTCIP) online account?
    
2. What online services are available to an existing enrollee?
    
3. How do I set up an online account?
    
4. Why do you ask for my Social Security number?
    
5. Why do you ask for my date of birth?
    
6. I've already registered, why is my account locked?
    
7. What should I do if I forgot my User ID?
    
8. What should I do if I forgot my password?
    
9. What personal information can I view online?
    
10. What plan coverage information can I view online?

1.  Who can register for a Federal Long Term Care Insurance Program (FLTCIP) online account?

Only existing enrollees may register for a FLTCIP online account.

[ Back to top ]
 

2. What online services are available to an existing enrollee?

Existing enrollees can register for an online account, retrieve a forgotten User ID and password, change an account password, view/edit personal information, view/edit PAUL information, and view plan coverage information.

[ Back to top ]
 

3. How do I set up an online account?

Visit the registration page and follow the instructions.

[ Back to top ]
 

4. Why do you ask for my Social Security number?

Your Social Security number allows us to establish a FLTCIP online account for you via the Web. You do not have to provide it. You may choose instead to call us to establish a FLTCIP online account.

[ Back to top ]
 

5. Why do you ask for my date of birth?

We ask for your date of birth (DOB) to protect your identity and make sure only you can see your specific account information. We use your DOB along with your Social Security number (SSN) to verify your identity as a FLTCIP enrollee. If we only asked for your SSN, perhaps someone might enter random digits by mistake and "match" your SSN.
 

[ Back to top ]
 

6. I've already registered, why is my account locked?

For security purposes, your account will be locked when more than three incorrect login attempts are made. Please contact our Customer Service Department at 1-800-LTC-FEDS (1-800-582-3337) to have your account unlocked. After your account is unlocked, you will be able to access your account if you login correctly.

[ Back to top ]
 

7. What should I do if I forgot my User ID?

Click on the Forgot User ID link next to the Login button on the current enrollees main page. Or call Long Term Care Partners at 1-800-LTC-FEDS (1-800-582-3337) (TTY 1-800-843-3557) to speak with a customer service representative.

[ Back to top ]
 

8. What should I do if I forgot my password?

Click on the Forgot Password link next to the Login button on the current enrollees main page. Or call Long Term Care Partners at 1-800-LTC-FEDS (1-800-582-3337) (TTY 1-800-843-3557) to speak with a customer service representative.

[ Back to top ]
 

9. What personal information can I view online?

Existing enrollees who register may view and change personal information such as their address, home phone, work phone, email address, and seasonal address.

[ Back to top ]
 

10. What plan coverage information can I view online?

Existing enrollees who register may view plan coverage information such as their original issue age, original effective date, effective date of current coverage, benefit options, monthly premium, biweekly premium, covered services, and billing options.

[ Back to top ]