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Current Enrollees
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How Do I File a Claim?
Frequently Asked Questions
Enrollee Information Icon How Do I File A Claim? Step 1  Step 2  Step 3  Step 4  Step 5

There are five simple steps in the claim filing process. Please click on a link below to learn more about each step or click the CONTINUE button below.

Steps:

  1. You Initiate a Claim by Calling LTCP at 1-800-582-3337.

  2. Your Care Coordinator Researches Your Claim.

  3. We Notify You of Our Decision.

  4. We Work With You To Develop Your Plan Of Care.

  5. You or Your Provider(s) Send Us Bills for Payment.

Continue

1-800-LTC-FEDS (1-800-582-3337)  (TTY: 1-800-843-3557)

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The Federal Long Term Care Insurance Program is
sponsored by the U.S. Office of Personnel Management,
offered by John Hancock Life & Health Insurance Company,
and administered by Long Term Care Partners, LLC