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Frequently Asked Questions
Enrollee Information Icon How Do I File A Claim? Step 1  Step 2  Step 3  Step 4  Step 5

2. Your Care Coordinator Researches Your Claim

  • We will ask you to sign a Release of Information Form, which we will provide, so that we can gather the information we need for the claims process.


  • Your Care Coordinator will gather information to determine if you are eligible for benefits. This includes contacting your physician and other health care providers involved in your care.


  • We may send a nurse to visit you in your home and/or request a copy of your medical records.


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1-800-LTC-FEDS (1-800-582-3337)  (TTY: 1-800-843-3557)

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The Federal Long Term Care Insurance Program is sponsored by the U.S. Office of Personnel Management, administered by Long Term Care Partners, LLC, and offered by:
John Hancock Life Insurance Company, Boston, MA
Metropolitan Life Insurance Company, New York, NY