How Do I File A Claim?

3. We Notify You of Our Decision

• Within 5 days of obtaining all required medical information, your Care Coordinator will let you know by phone if we approve or deny your claim. We will send you a letter to confirm the decision.



• If we approve your claim, we will include with your approval letter an Assignment of Benefits Form and related instructions.



• If we deny your claim, you have the right to appeal this decision. Your Care Coordinator will explain this process.