Need more help? Get answers to frequently asked questions about claims.

 

Contact Us

Contact Us

Our Customer Service team is here to assist you. Each customer service consultant (CSC) is trained to support our care coordination and claims process. Throughout your claim, you will be directed to the Care Coordination or Claims Administration department according to your particular needs. All calls are recorded for quality assurance.

Your privacy is important to us. We are a covered entity under the Health Insurance Portability and Accountability Act, and as such must ensure your identity by asking for personally identifiable information through our security check.

Once the security check is successfully completed, the CSC will ask how he or she may assist you. Many questions can be answered by the CSC. If you need to speak directly to a care coordinator or are returning a care coordinator's call, the CSC will provide you with instructions.

If you'd like to authorize us to speak to a designated person about your coverage, please complete and return the Authorization for Disclosure of Information form. Until we've received this authorization form, or a copy of your durable financial power of attorney or guardianship papers (as determined by your state of residence), we will not be able to discuss your coverage with anyone other than you (including your spouse).

If you have questions, call:

1-800-LTC-FEDS (1-800-582-3337)
TTY 1-800-843-3557

Return completed forms to:

Long Term Care Partners, LLC
P.O. Box 797
Greenland, NH 03840-0797

Email: claimsinfo@ltcpartners.com

Fax: 1-866-513-2674



What Is a Durable Power of Attorney (DPOA)?

It's always a good idea to let a family member know you've purchased long term care insurance. And also to consider preparing a DPOA, which authorizes a person of your choosing to act on your behalf in the event that you need them to assist you with your affairs someday. We've received many calls from family members trying to fill out paperwork or file a claim for an enrollee who is unable to do so on his or her own. Unfortunately, without a DPOA on file, we're unable to speak with family members about specific claims or coverage information.