Need more help? Get answers to frequently asked questions about claims.


Contact Us

Contact Us

Our claim services consultants are trained to support our care coordination and claims process and available to assist you with any questions you may have. If you need to speak directly to a care coordinator or are returning a care coordinator's call, the claim services consultant will provide you with instructions.

Please be aware that any time we speak to you or your authorized legal representative about specific health or coverage information, we are required to verify your identity by asking you to answer some security questions.

If you'd like to authorize us to speak to a designated person about your coverage, please complete and return the Authorization for Disclosure of Information form. Until we've received this authorization form, or a legal copy of your durable financial power of attorney or guardianship papers (as determined by your state of residence), we will not be able to discuss your coverage with anyone other than you (including your spouse).

If you have questions, call:

1-800-LTC-FEDS (1-800-582-3337)
TTY 1-800-843-3557

Return completed forms to:

Long Term Care Partners, LLC
P.O. Box 797
Greenland, NH 03840-0797


Fax: 1-866-513-2674

Filing a claim.

Filing a Claim

To start the claims process, you must first call and speak to a claim services consultant who will review the initial information we need from you, including the required forms you must complete and submit. Once we have all of the information we need, a care coordinator will call you for an interview.

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