News and Announcements


The Benefits of Long Term Care Insurance Are Invaluable
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Responsible Claims Handling Is a Hallmark of the FLTCIP
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Ensure Mom Has the Care She Needs
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call us 1-800-582-3337 TTY 1-800-843-3557


Phone Number  and Hours

Phone Number and Hours

For all calls, except for billing-related questions, you can reach Long Term Care Partners, administrator of the Federal Long Term Care Insurance Program (FLTCIP), at:

1-800-LTC-FEDS (1-800-582-3337) TTY 1-800-843-3557

Long Term Care Partners' regular hours of operation are Monday through Friday, 8 a.m. to 6 p.m. (ET). During the 2016 Enrollee Decision Period for current enrollees, the hours of operation are extended from 8 a.m. to 7 p.m.

For billing questions, please call BENEFEDS, administrator of the premium payment processes on behalf of the FLTCIP, at:

1-877-888-FEDS (1-877-888-3337) TTY 1-877-889-5680

BENEFEDS' regular hours of operation are Monday through Friday, 9 a.m. to 7 p.m. (ET).

International Callers

If you are calling from outside the United States, please use the steps below to contact us by phone:

  1. Locate your AT&T Direct Code
  2. Dial your code (you may have to speak to an operator) followed by:
    • 1-800-582-3337 for Long Term Care Partners
    • 1-877-888-3337 for BENEFEDS

Some countries may not allow toll-free calls. If you are unable to call using a toll-free number above, please use the following phone numbers:

  • 1-571-730-5938 for Long Term Care Partners
  • 1-571-730-5942 for BENEFEDS

Apply today

Apply Today!

Federal family members can apply for coverage anytime—you do not have to wait for the next open season. Premiums are based on your age and the premium rates in effect at the time we receive your application—the younger you are when you apply, the lower your premium will be.

apply now