Phone Number and Hours

For all calls, except for billing-related questions, you can reach Long Term Care Partners, administrator of the Federal Long Term Care Insurance Program (FLTCIP), at:

1-800-LTC-FEDS (1-800-582-3337) TTY 1-800-843-3557

Long Term Care Partners' regular hours of operation are Monday through Friday, 8 a.m. to 6 p.m. (ET).

For billing questions, please call BENEFEDS, administrator of the premium payment processes on behalf of the FLTCIP, at:

1-877-888-FEDS (1-877-888-3337) TTY 1-877-889-5680

BENEFEDS' regular hours of operation are Monday through Friday, 9 a.m. to 7 p.m. (ET).

International Callers

If you are calling our toll-free numbers from outside the United States and need help, read instructions on how to dial internationally.

Some countries may not allow toll-free calls. In this case, please use the following phone numbers:

  • 1-571-730-5938 for Long Term Care Partners
  • 1-571-730-5942 for BENEFEDS

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