News and Announcements

06/01/2018

Help Protect Your Family with the Federal Long Term Care Insurance Program
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05/01/2018

Uniformed Services Members: Help Protect Your Family with the Federal Long Term Care Insurance Program
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03/02/2018

Caregiving: The FLTCIP Offers Support When You Need It Most
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call us 1-800-582-3337 TTY 1-800-843-3557

 

New Contract

New Contract

Select a question below:

  • What insurance carrier was awarded the most recent FLTCIP contract?
  • In April 2016, the U.S. Office of Personnel Management (OPM) awarded a new seven-year contract, beginning May 1, 2016, to John Hancock Life & Health Insurance Company to continue to provide insurance coverage for the Federal Long Term Care Insurance Program (FLTCIP). Long Term Care Partners, LLC, a wholly owned subsidiary of John Hancock Life & Health Insurance Company, will continue to administer the FLTCIP. This is the third FLTCIP contract term.
  • How was John Hancock selected by OPM?
  • OPM went through a full and open competitive bidding process for the third seven-year FLTCIP contract term and awarded the contract, which began on May 1, 2016, to John Hancock, the prior carrier and single bidder.
  • Why did OPM solicit bids for the FLTCIP contract?
  • The FLTCIP law limits OPM's contracts with insurance carriers to seven years.
  • When did OPM start the procurement process?
  • OPM issued a request for proposals in September 2015 for the third seven-year FLTCIP contract term, which began on May 1, 2016.
  • Who is the administrator of the new contract?
  • Long Term Care Partners, LLC, a wholly owned subsidiary of John Hancock Life & Health Insurance Company, will continue to administer the FLTCIP under the new contract.
  • Who do I contact if I have questions?
  • Long Term Care Partners, LLC, is the administrator of the FLTCIP and handles all inquiries related to the program. You may reach the FLTCIP Customer Service Center by calling 1-800-LTC-FEDS (1-800-582-3337) TTY 1-800-843-3557 or using our secure email form to contact us by email.
  • What are John Hancock Life & Health Insurance Company's ratings for financial strength and stability?
  • John Hancock brings significant experience in the long term care insurance marketplace, maintaining some of the strongest financial and claims payment ratings. Go to the About John Hancock section of our website to view up-to-date financial ratings.
  • Does the 2016 enrollee premium increase have anything to do with the new contract award?
  • The FLTCIP law requires that premiums must reasonably and equitably reflect the cost of benefits and limits OPM's contracts with insurance carriers to seven years. OPM went through a full and open competitive bidding process for the third seven-year FLTCIP contract term and awarded the contract to John Hancock, the prior carrier and single bidder. John Hancock proposed significantly higher premiums because analysis of the program, using updated assumptions based on identified trends and actual claims experience, indicated that the FLTCIP premiums would not be sufficient to meet the future, projected costs of the benefits. The new premium rates are those established as a result of this competitive process.

 


Apply today

Apply Today!

Federal family members can apply for coverage anytime—you do not have to wait for the next open season. Premiums are based on your age and the premium rates in effect at the time we receive your application—the younger you are when you apply, the lower your premium will be.

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